Discussing AI Risks
2 exercises — articulate AI limitations and risks clearly to executives, product managers, and customers.
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A colleague asks: "Why can't we just trust the AI — it's been trained on everything?" Which response best articulates the hallucination risk to a non-technical stakeholder?
Option B is the professional explanation. It:
• Explains the mechanism — not just "it makes mistakes" but why: token prediction optimises for plausibility, not truth
• Names the risk precisely — "high confidence presentation of incorrect information" (hallucination)
• Proposes a mitigation — "define a verification step"
• Contextualises by domain — code, legal, financial domains where errors are especially costly
How to explain AI bias as a second risk:
"LLMs reflect patterns in their training data. If that data over-represents certain groups, languages, or perspectives, the model's outputs will too. This matters for: hiring tools (may encode historical biases), user-facing content (may work better in English than other languages), and recommendation systems."
The key communication skill: translate "the model hallucinates" into business risk language: "Without a human verification step, we risk publishing or acting on incorrect information presented with false confidence."
• Explains the mechanism — not just "it makes mistakes" but why: token prediction optimises for plausibility, not truth
• Names the risk precisely — "high confidence presentation of incorrect information" (hallucination)
• Proposes a mitigation — "define a verification step"
• Contextualises by domain — code, legal, financial domains where errors are especially costly
How to explain AI bias as a second risk:
"LLMs reflect patterns in their training data. If that data over-represents certain groups, languages, or perspectives, the model's outputs will too. This matters for: hiring tools (may encode historical biases), user-facing content (may work better in English than other languages), and recommendation systems."
The key communication skill: translate "the model hallucinates" into business risk language: "Without a human verification step, we risk publishing or acting on incorrect information presented with false confidence."