Practise the standard verbs for reaching out to at-risk customers early.
0 / 5 completed
1 / 5
Fill in: 'We ___ an account showing early warning signs, dropping usage, unanswered emails, well before the renewal date, rather than waiting for a cancellation notice to react.'
We 'flag an account' — the standard, simple collocation for identifying an at-risk customer early. The other options are less idiomatic here.
2 / 5
Fill in: 'Waiting for a customer to actually cancel before reaching out can ___ the conversation feel like damage control instead of a genuine check-in.'
We say late outreach will 'leave' the conversation feeling reactive — the standard, natural collocation for the resulting impression. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ a specific, personal reason for reaching out, referencing their actual usage, rather than a generic 'just checking in' that reads as an automated template.'
We 'give a reason' — the standard, simple collocation for justifying a proactive outreach message. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ the customer's stated goals against what the product is actually delivering them, since churn is often really a quiet mismatch nobody named out loud.'
We 'compare goals' — the standard, simple collocation for checking expectations against actual outcomes. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ a concrete win, a feature or workflow that clearly helps them, in every save conversation, rather than only offering a discount to keep them around.'
We 'highlight a win' — the standard, simple collocation for pointing out genuine value during a retention conversation. The other options aren't idiomatic here.