Practise the standard verbs for analyzing customer churn thoroughly.
0 / 5 completed
1 / 5
Fill in: 'We ___ churn data monthly by segment, rather than a single vague company-wide number that hides where the real problem actually sits.'
We 'analyze data' — the standard, simple collocation for examining churn figures closely. The other options are less idiomatic here.
2 / 5
Fill in: 'Looking only at a headline churn rate instead of the underlying segments can ___ a serious, specific problem completely hidden inside a healthy-looking average.'
We say a shallow look will 'leave' a real problem hidden — the standard, natural collocation for the resulting blind spot. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ every cancelling customer directly for the real reason, rather than accepting a vague 'not a good fit' as the full explanation.'
We 'interview a customer' — the standard, simple collocation for gathering a firsthand reason for cancellation. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ common churn drivers into a short, ranked list, rather than treating every complaint as equally urgent to fix.'
We 'distill a driver' — the standard, simple collocation for summarising churn causes into a workable priority list. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ at-risk accounts before they cancel, using usage signals rather than waiting for a cancellation email to actually arrive.'
We 'flag an account' — the standard, simple collocation for identifying a customer at risk of leaving. The other options aren't idiomatic here.