Practise the standard verbs for arranging a customer reference call smoothly.
0 / 5 completed
1 / 5
Fill in: 'We ___ a willing customer reference well before a prospect actually requests one, rather than scrambling for a name at the last minute.'
We 'line up a reference' — the standard, simple collocation for preparing a customer reference in advance. The other options are less idiomatic here.
2 / 5
Fill in: 'Sending an unprepared, overused reference customer into a call can ___ a promising deal stalling right at the final decision stage.'
We say a weak reference will 'leave' a deal stalling — the standard, natural collocation for the resulting setback. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ the reference customer on the prospect's actual priorities beforehand, rather than a generic call that misses what really matters to them.'
We 'brief a customer' — the standard, simple collocation for preparing a reference with relevant context. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ reference requests fairly across our happiest customers, rather than exhausting the same few advocates on every single call.'
We 'rotate a request' — the standard, simple collocation for spreading reference calls across multiple advocates. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ every reference customer with a small thank-you afterward, rather than treating their goodwill as an endlessly free resource.'
We 'thank a customer' — the standard, simple collocation for acknowledging a reference customer's effort. The other options aren't idiomatic here.