Practise the standard verbs for designing a clear escalation path.
0 / 5 completed
1 / 5
Fill in: 'We ___ a clear escalation path before an incident happens, so nobody's first experience of it is trying to figure it out live under pressure.'
We 'define a path' — the standard, simple collocation for establishing who to contact and when during an escalating issue. The other options are less idiomatic here.
2 / 5
Fill in: 'Having no defined threshold for when to escalate can ___ a genuinely serious issue sitting with the wrong person for hours before anyone senior even hears about it.'
We say an undefined threshold will 'leave' an issue with the wrong person — the standard, natural collocation for the resulting delay. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ an escalation the moment a defined threshold is crossed, rather than waiting to see if the situation quietly resolves itself on its own.'
We 'trigger an escalation' — the standard, simple collocation for initiating the next level of response. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ the whole path in a single shared document, with names, contact methods and timing, rather than leaving it as something only one experienced engineer remembers.'
We 'document a path' — the standard, simple collocation for writing down an escalation process so it survives beyond one person's memory. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ the escalation path after every real incident that used it, since a step that didn't actually work in practice deserves to be fixed, not repeated.'
We 'review a path' — the standard, simple collocation for reassessing a process after it's actually been used. The other options aren't idiomatic here.