5 collocation exercises on incident response verbs.
0 / 5 completed
1 / 5
When the alert fires, the on-call engineer will ___ the incident to confirm they are responding.
To acknowledge an incident (or "ack" it) means to confirm receipt of the alert and that you are handling it. Acknowledge is the precise term, behind "ack the page." Admit, confirm up, and receive out are informal or wrong. On-call engineers "acknowledge the incident in PagerDuty," so acknowledge the incident is the correct collocation.
2 / 5
During an active outage, the priority is to ___ the impact before identifying the root cause.
To mitigate the impact means to reduce the harm of an ongoing incident. Mitigate is the precise term, behind "mitigation steps." Solve implies a complete fix that often comes later, shrink is informal, and cure is medical register. SREs "mitigate first, investigate root cause later," so mitigate the impact is the correct collocation.
3 / 5
If the issue is beyond the first responder's scope, they must ___ to a senior engineer.
To escalate means to involve a higher level of expertise or authority. Escalate is the precise incident term, behind "escalation policy." Promote is for builds, and raise up and bump over are not idiomatic. Runbooks say "escalate to tier two if unresolved," so escalate the incident is the correct collocation.
4 / 5
The incident commander will ___ regular updates to stakeholders throughout the outage.
To post updates means to publish status updates (to a status page or channel) during an incident. Post is the standard term, behind "status update." Throw, drop down, and put across are informal or imprecise. Incident commanders "post updates every 15 minutes," so post updates is the correct collocation.
5 / 5
After service is restored, the team will ___ a blameless postmortem to capture lessons learned.
To conduct a postmortem means to hold a structured incident review. Conduct is the precise term for running a formal process. Do up, run over, and make out are informal. SRE teams "conduct a blameless postmortem," so conduct a postmortem is the correct collocation.