Practise the standard verbs for specifying SLA terms and measuring uptime against them.
0 / 5 completed
1 / 5
Fill in: 'Our contract will ___ an SLA of 99.9 percent uptime.'
We 'specify an SLA' — the standard collocation for stating a formal commitment in a contract. 'Tell', 'say' and 'speak' don't fit this legal-technical register.
2 / 5
Fill in: 'If we ___ the SLA, customers are entitled to service credits.'
We 'breach an SLA' — the standard, formal collocation for failing to meet its terms. 'Break down', 'crack' and 'snap' are not idiomatic in this contractual sense.
3 / 5
Fill in: 'We ___ uptime against the SLA every month in a report.'
We 'measure uptime' — the standard collocation for quantifying service performance. 'Count', 'weigh' and 'size' are less idiomatic with uptime.
4 / 5
Fill in: 'Support tickets must ___ the response times set out in the SLA.'
We 'meet response times' — the standard collocation for satisfying a target. 'Hit', 'reach' and 'touch' are more casual and less standard in SLA language.
5 / 5
Fill in: 'Enterprise customers can ___ a stricter SLA for an additional fee.'
We 'negotiate an SLA' — the standard, professional collocation for agreeing custom terms. 'Talk', 'argue' and 'bargain' are less formal and not idiomatic here.