Learn precise vocabulary for communicating partial outages and service degradation.
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What is the difference between 'partial outage' and 'degraded performance'?
Partial outage means specific features or user groups cannot use the service at all. Degraded performance means the service works but is slow, unreliable, or producing errors at a higher-than-normal rate.
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What does 'under investigation' mean on a status page?
'Under investigation' means the team is aware of the incident and actively working to identify the cause — the root cause is not yet known.
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Which phrase correctly describes a situation where only EU users are affected?
Region-specific impact should be described precisely: 'Users in the EU region are experiencing...' — this helps users in other regions know they are not affected.
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What does 'error rate' mean in incident communication?
Error rate is the percentage of requests returning errors (e.g., 5xx responses) versus successful responses. During a degradation, the error rate rises above its baseline.
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What is the meaning of 'elevated latency' in a status update?
Elevated latency means the service is responding, but much more slowly than normal. Users experience slow load times, timeouts, or sluggish performance.