Practice English vocabulary for developer Net Promoter Score: eNPS, detractors, satisfaction surveys, platform NPS improvement, and verbatim feedback.
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What is 'eNPS (employee Net Promoter Score) for the platform'?
Developer eNPS adapts the standard NPS methodology to measure internal platform satisfaction. Developers rate 'How likely are you to recommend our platform to a colleague?' on a 0-10 scale. This gives the platform team a quantified measure of developer experience.
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Who are 'detractors (score 0-6)' in an NPS survey and why are they the most important to address?
NPS segments: Promoters (9-10), Passives (7-8), Detractors (0-6). Detractors drag the score down most and represent developers actively frustrated by the platform. Understanding their specific pain points (from verbatim feedback) reveals the highest-impact improvements.
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What is 'the quarterly developer satisfaction survey'?
Quarterly cadence balances frequency (capturing trends) with respondent fatigue (not over-surveying). The survey tracks NPS trend over time, measures satisfaction with specific platform capabilities, and collects actionable verbatim feedback to prioritize improvements.
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What does 'we improved the platform NPS from 23 to 41' communicate?
NPS = (% Promoters) - (% Detractors), ranging from -100 to +100. Improving from 23 to 41 is a significant improvement in developer sentiment — often cited in quarterly business reviews as evidence of platform team impact and ROI on platform investment.
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Why is 'the verbatim feedback more valuable than the score'?
NPS scores are lagging indicators — they tell you the result, not the cause. Verbatim feedback reveals specific issues: 'onboarding takes 2 days', 'documentation is outdated', 'CI pipelines are flaky'. These actionable insights drive improvement priorities far more than knowing the score moved from 23 to 41.