1 / 5
Which instruction sets up a think-aloud protocol?
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The think-aloud protocol asks participants to narrate their thoughts, revealing where confusion arises in real time.
2 / 5
When a participant gets stuck, a good facilitator ___.
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Resisting the urge to help reveals genuine usability problems; rescuing the user hides exactly what you need to learn.
3 / 5
Which response stays neutral when asked 'Is this right?'
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Bouncing the question back keeps you neutral and avoids biasing the participant's behaviour.
4 / 5
Asking 'What did you expect to happen there?' probes the user's ___.
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Understanding the user's expectation versus reality pinpoints where the design violates their mental model.
5 / 5
Which phrasing avoids leading the participant?
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Open, non-judgemental prompts let participants share honest reactions instead of agreeing with your implied opinion.