Expectation Management
/ˌekspekˈteɪʃən ˈmænɪdʒmənt/
Definition
Proactively communicating what will and won't be delivered, by when, to prevent misunderstandings.
Example in context
"Expectation management: I told the client the API will be ready in 2 weeks, not 1 as they hoped — better early than late."
Related terms
Practice this term
Master Expectation Management in context by working through exercises in the Soft Skills for IT module. You'll see the term used in real engineering scenarios with multiple-choice, fill-in-the-blank, and matching drills.