Practice essential collocations for customer success engineering in IT and software development.
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1 / 5
The customer success engineer worked closely with each account to ___ value from the platform within the first month.
Realise value is the standard customer success collocation for ensuring a customer actually achieves the benefits a product promises. 'Get along' and 'find around' are informal. 'Draw out' has a different meaning and does not fit this context.
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The team built proactive monitoring to ___ churn risk before a customer decided to leave.
Detect risk is the standard customer success collocation for identifying warning signs early enough to act on them. 'Find along' and 'see around' are informal. 'Spot out' is not a standard phrase in this context.
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The engineer scheduled a quarterly review to ___ a relationship with the customer's technical stakeholders.
Build a relationship is the standard professional collocation for developing trust and rapport with another party over time. 'Make along' and 'grow around' are informal. 'Set out' does not convey the relational development implied here.
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When a customer raised a recurring issue, the engineer worked to ___ a solution that addressed the underlying cause.
Deliver a solution is the standard customer success and engineering collocation for providing a resolution that meets the customer's need. 'Give along' and 'hand around' are informal. 'Put out' has a different meaning and does not fit this context.
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The success team tracked adoption metrics to ___ engagement and identify accounts that needed extra support.
Measure engagement is the standard customer success collocation for quantifying how actively a customer uses a product. 'Check along' and 'judge around' are informal. 'Rate out' is not a standard phrase in this context.