Practise the standard verbs for triaging Jira tickets efficiently.
0 / 5 completed
1 / 5
Fill in: 'We ___ incoming tickets against a clear severity rubric, rather than prioritizing whichever one was filed most recently.'
We 'triage tickets' — the standard, simple collocation for sorting incoming issues by severity. The other options are less idiomatic here.
2 / 5
Fill in: 'Leaving a ticket unlabeled after filing can ___ it buried in a backlog nobody actually revisits.'
We say an unlabeled ticket will 'leave' work buried — the standard, natural collocation for the resulting neglect. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ a clear owner on every triaged ticket, rather than a status of 'in progress' nobody's actually working.'
We 'assign an owner' — the standard, simple collocation for designating who handles a triaged ticket. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ every reopened ticket against its original resolution, rather than assuming a fix that shipped is actually still holding.'
We 'check a ticket' — the standard, simple collocation for verifying a reopened issue against its prior fix. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ stale tickets weekly during grooming, rather than letting a queue of hundreds sit untouched indefinitely.'
We 'review stale tickets' — the standard, simple collocation for periodically cleaning up a backlog. The other options aren't idiomatic here.