Practise the standard verbs for filing and tracking SLA credit requests.
0 / 5 completed
1 / 5
Fill in: 'We ___ an SLA credit request within the contract's claim window, rather than a breach nobody's actually documented in time.'
We 'file a request' — the standard, simple collocation for formally claiming an SLA credit. The other options are less idiomatic here.
2 / 5
Fill in: 'Missing the claim window on a breach can ___ a customer owed a credit nobody's actually able to process anymore.'
We say a missed window will 'leave' a customer unable to claim a credit — the standard, natural collocation for the resulting lost recourse. The other options aren't idiomatic here.
3 / 5
Fill in: 'We ___ the downtime with timestamps from the status page, rather than a claim nobody on the vendor's side can actually verify.'
We 'document downtime' — the standard, simple collocation for backing up an SLA credit claim with evidence. The other options are less idiomatic here.
4 / 5
Fill in: 'We ___ every credit request against the actual uptime logs, rather than a figure nobody's actually cross-checked.'
We 'verify a request' — the standard, simple collocation for confirming an SLA credit claim against uptime data. The other options are less idiomatic here.
5 / 5
Fill in: 'We ___ SLA credits owed across every vendor contract, rather than a claim nobody's actually followed up on.'
We 'track credits' — the standard, simple collocation for keeping tabs on SLA credits owed by vendors. The other options aren't idiomatic here.