On-call engineers need fast, precise communication. This quiz covers the essential collocations for responding to incidents, escalating issues, and managing shift handoffs.
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1 / 5
The on-call engineer must ___ to pages within five minutes according to our SLO.
Respond to pages is the standard SRE collocation — on-call engineers respond to pages from alerting systems like PagerDuty.
2 / 5
The first step is to ___ alerts and determine which ones require immediate action.
Triage alerts is the correct on-call collocation — SREs triage alerts to prioritise the most critical issues first.
3 / 5
If the issue affects multiple services, you should ___ the incident to a senior SRE.
Escalate incidents is the standard collocation — engineers escalate incidents when the scope or severity exceeds their authority or knowledge.
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At shift change, the outgoing engineer will ___ responsibility to the incoming on-call.
Hand off responsibility is the natural SRE collocation — engineers hand off responsibility during shift transitions with a brief verbal or written summary.
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One of the SRE team's quarterly goals is to ___ toil by automating manual tasks.
Reduce toil is the canonical SRE collocation — Google's SRE model explicitly defines reducing toil as a core engineering objective.