Write professional, empathetic responses to positive and negative app store reviews.
0 / 10 completed
1 / 10
What is the most important first step when responding to a negative review?
Acknowledging the user's frustration first shows empathy and de-escalates tension before you move to offering a solution.
2 / 10
Which response to a 1-star review is most appropriate?
A professional response apologises, empathises, and provides a clear next step (contacting support) without being defensive or asking for a rating change.
3 / 10
What is a 'developer reply' on Google Play?
A developer reply is a public response the developer writes to a user review in Google Play Console. It is visible to all Play Store users.
4 / 10
Which phrase is appropriate when thanking a user for a positive 5-star review?
Positive review responses should be warm and genuine, thanking the user and reinforcing the relationship without being transactional.
5 / 10
What should you NOT include in a public review response?
Never include personal account details, order information, or any PII in a public review response. Direct users to private support channels instead.
6 / 10
John, a senior developer, has received the following Slack message from a user regarding a bug in their mobile app:
'This app is completely broken! It crashes every time I try to upload a photo. Seriously disappointed.'
What's the most professional and helpful response you should send back to John?
The correct response acknowledges the user's frustration while proactively seeking crucial information to diagnose the problem. Options A and C are too vague; option B is dismissive. Option D is completely inappropriate for a professional communication. Gathering device details will allow the team to investigate effectively.
7 / 10
You're reviewing a pull request submitted by Maria for a new feature in your e-commerce app. Her PR description reads: 'Fixed bug with payment processing.'
Which of the following is the MOST effective addition to Maria's PR description to improve clarity and demonstrate thoroughness?
Maria's original description is too brief. While the PR *does* fix a bug, it lacks context regarding how it was tested. Option A introduces a potentially misleading claim without evidence. Options B and C are also not specific enough to demonstrate the work done. Including tests provides verifiable proof of functionality.
8 / 10
You've been asked to respond publicly on the App Store review section for your productivity app after receiving the following 1-star rating:
'This app is a complete waste of money. It doesn't do what it says and crashes constantly.'
Which of the following responses demonstrates professionalism and attempts to address the user's concerns?
Option A is a standard but unhelpful response. Options B and D are aggressive and unprofessional. The best approach acknowledges the complaint, expresses intent to investigate, and promises future communication. This shows you value user feedback even when it's critical.
9 / 10
A user has left a 5-star review for your social media app: 'Amazing app! So easy to use and I love the features!'
What is the MOST appropriate response you should post in the App Store's comment section?
Option A is generic and doesn't acknowledge the positive feedback. Option C is a sales pitch and inappropriate for a review response. While option D provides a statistic, it isn't relevant to thanking the user. The correct response expresses gratitude and reinforces that the user is enjoying the app.
10 / 10
You're responding to an App Store review for a game. The reviewer writes: 'The graphics are terrible and the gameplay is boring.'
Which of the following should you ABSOLUTELY NOT include in your response?
Option B is a personal attack and completely unprofessional. It's crucial to remain objective and constructive in all communication, especially when dealing with negative feedback. While options A, C, and D are acceptable responses, option B is explicitly unacceptable due to its disrespectful tone.
What will I practise in "App Store Review Responses — Professional English"?
This module focuses on Mobile App Publishing — real workplace phrasing you'll use on the job. It contains 10 scenario-based multiple-choice questions with instant feedback.
Is this exercise free to use?
Yes. Every exercise on CoderSlingo, including this one, is free to use with no account or sign-up required.
How many questions does this exercise have?
This module includes 10 questions. Each one gives an immediate right/wrong result plus a full explanation of the correct phrasing.
What happens if I answer a question incorrectly?
You'll see the correct answer highlighted straight away, along with a plain-English explanation of why it's right and why the other options don't fit — mistakes are part of the learning here.
Can I retry the exercise if I want a better score?
Yes — use the 'Try again' button on the results screen to reset your score and go through the questions again. There's no limit on attempts.
Who is this Mobile App Publishing exercise for?
It's aimed at IT professionals with working English who want to sound more natural and precise around mobile app publishing — useful whether you're preparing for real conversations at work or just building confidence with the vocabulary.
Do I need an account to track my progress?
No account is needed. Your progress through the exercise is tracked locally in your browser for the current session, and you can replay the module at any time.
How is this different from reading a blog article?
This exercise is an interactive drill that tests and reinforces specific phrasing through multiple-choice questions with instant feedback, while blog articles explain concepts and vocabulary in prose. The two work well together.
Where can I find more Mobile App Publishing exercises?
See the Mobile App Publishing hub for more modules like this one, or browse the full Exercises page for other IT-English topics.
Can I complete this exercise on my phone?
Yes — every exercise on CoderSlingo is fully responsive and works on phones and tablets, so you can practise anywhere.