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Action Items — INC-2026-0314 1. [BLOCKING] Extend certificate renewal automation to cover all internal services. Owner: Platform team lead (D. Obi). Due: 2026-03-21. This item will prevent a recurrence by closing the automation coverage gap that allowed queue-svc's certificate to expire unnoticed. 2. [BLOCKING] Add a PagerDuty alert for any certificate expiring within 30 days across all services. Owner: Observability squad. Due: 2026-03-21. This item will prevent a recurrence by ensuring the team is notified in advance of any future expiry, giving time for manual intervention even if automation fails. 3. [NON-BLOCKING] Document and schedule a quarterly audit of automation coverage. Owner: Engineering manager (F. Laine). Due: 2026-04-15. This item improves systemic health but does not directly prevent the same failure mode from occurring before the audit runs. 4. [NON-BLOCKING] Run a failover drill to validate that the backup queue path handles production traffic. Owner: Platform team lead (D. Obi). Due: 2026-04-30. This item will prevent a recurrence by confirming that the architectural redundancy we rely on actually works under realistic conditions.

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