Practise conducting user interviews: neutral probing questions, avoiding leading questions, and follow-up language.
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Which question is most neutral (non-leading) for a user interview?
Open-ended, behavioural questions like 'walk me through...' elicit authentic stories without suggesting an expected answer, unlike yes/no or leading questions.
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A 'probing question' in a user interview is used to:
Probing questions (e.g., 'Can you tell me more about that?' or 'What did you mean by...?') help uncover richer insights behind an initial response.
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In a user interview, 'think aloud' means asking participants to:
The think-aloud protocol captures real-time cognitive processes — participants narrate their thought process while completing tasks, revealing usability issues.
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Which phrase correctly closes a user interview topic and transitions to the next?
Good topic transitions acknowledge the participant's contribution and clearly signal the shift to the next area of inquiry.
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What is a 'discussion guide' in UX research?
A discussion guide is the interviewer's roadmap — it outlines research goals, topic areas, and example questions, used flexibly to ensure coverage of key areas.