Practise conducting user interviews: neutral probing questions, avoiding leading questions, and follow-up language.
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1 / 10
Which question is most neutral (non-leading) for a user interview?
Open-ended, behavioural questions like 'walk me through...' elicit authentic stories without suggesting an expected answer, unlike yes/no or leading questions.
2 / 10
A 'probing question' in a user interview is used to:
Probing questions (e.g., 'Can you tell me more about that?' or 'What did you mean by...?') help uncover richer insights behind an initial response.
3 / 10
In a user interview, 'think aloud' means asking participants to:
The think-aloud protocol captures real-time cognitive processes — participants narrate their thought process while completing tasks, revealing usability issues.
4 / 10
Which phrase correctly closes a user interview topic and transitions to the next?
Good topic transitions acknowledge the participant's contribution and clearly signal the shift to the next area of inquiry.
5 / 10
What is a 'discussion guide' in UX research?
A discussion guide is the interviewer's roadmap — it outlines research goals, topic areas, and example questions, used flexibly to ensure coverage of key areas.
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Sarah, a UX researcher, is interviewing a user about their experience with the new mobile app. Which of the following questions would be most neutral and avoid leading the user's response?
Option 2 is best because it asks for a descriptive account of the user's experience without suggesting a particular opinion or assessment. The other options contain leading phrases ('easy to use,' 'satisfied') that could influence the user's response. A good probing question focuses on observable behavior and avoids framing the answer.
7 / 10
Ben, during a user interview regarding a new payment API, uses the phrase 'Can you walk me through *how* you typically handle authorization requests?' This is an example of a:
A probing question seeks to delve deeper into a user's understanding or experience. It's designed to elicit more detail and uncover underlying assumptions, rather than simply confirming information. 'How' forces the user to articulate their process, revealing potential gaps in knowledge or misunderstandings – essential for UX research.
8 / 10
During a user interview about a new dashboard feature, Maria asks participants to 'think aloud' while they complete a task. What does this primarily mean?
'Think aloud' protocol involves asking participants to verbalize their thoughts, reasoning, and challenges while interacting with the system. This provides invaluable insights into *why* a user is taking a particular action or encountering difficulties – something that observation alone wouldn't reveal. It captures the user's mental model.
9 / 10
David has just finished a user interview about a new feature release. Which of the following statements best describes how to appropriately close the conversation and transition to the next topic?
Option 2 provides a smooth transition by summarizing the key takeaways from the previous discussion and clearly indicating the shift to a new topic. The other options are abrupt, potentially confusing, or focused on administrative details rather than facilitating a natural flow of conversation. A good closing acknowledges the prior interaction.
10 / 10
Emily is preparing for a user interview about a new mobile checkout process. She's creating a document that outlines the questions she will ask and the order in which she'll cover them. What is this document most likely called?
A 'Discussion Guide' is a structured document used in UX research to ensure consistent questioning and effective data collection during user interviews. It outlines the topics to be covered, the types of questions to ask, and the desired level of detail. Use Case Diagrams are for system architecture; User Stories focus on functionality from the user's perspective.
This exercise, "User Interview Language", tests your understanding of ux research vocabulary and phrasing through 10 multiple-choice questions drawn from real workplace scenarios.
Is this exercise free to use?
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How many questions does this exercise have?
This exercise has 10 questions. Each one presents a realistic sentence or scenario with multiple-choice options and an explanation once you answer.
What happens after I answer a question?
You'll see immediate feedback showing whether your answer was correct, along with a short explanation of why — then a button to move to the next question.
Can I retry the exercise if I get questions wrong?
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No — progress within an exercise resets if you navigate away or reload. Each exercise is short enough to complete in a few minutes in one sitting.
Who is this UX Research exercise for?
It's designed for IT professionals and learners who want to sound natural discussing ux research topics in English — useful for meetings, documentation, interviews, and day-to-day communication with English-speaking teams.
How is this different from reading a glossary or blog article?
Exercises like this one are active recall drills — you have to choose the correct term or phrasing yourself, which builds retention faster than passively reading a definition.
Where can I find more UX Research exercises?
Browse the full UX Research exercises hub for more practice, or explore other exercise categories covering vocabulary, grammar, interviews, and workplace communication.