Service Level Agreement
A formal contract between a service provider and a customer defining the expected level of service, including uptime guarantees and response times.
"Our SLA guarantees 99.9% monthly uptime — that's a maximum of 43 minutes downtime per month. Exceeding that triggers service credits."
A formal contract between a service provider and a customer defining the expected level of service, including uptime guarantees and response times.
SLA stands for "Service Level Agreement".
"SLA" is pronounced /ˌes.elˈeɪ/. Use the "Listen" button above to hear it spoken aloud.
Yes: "Our SLA guarantees 99.9% monthly uptime — that's a maximum of 43 minutes downtime per month. Exceeding that triggers service credits."
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"SLA" is used as a noun (acronym).
Yes — related terms include SLO, SLI, Latency, Throughput. See "Related Terms" above to explore them.
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